Immersive Translate Desktop
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Immersive Translate Live Assistant

What do you need help with?

Choose the most direct next step for where you are now.

Requirements

I am not ready yet

Once they are met, you can use bilingual captions on supported live pages.

01

Install the browser extension

Install and enable the Immersive Translate extension to access live-page caption controls.

Install browser extension ↗
02

Install and open Live Assistant

Live translation requires the Immersive Translate Live Assistant. After installing it, sign in to your account.

This feature is currently in beta, and the client download is not available yet.
03

Sign in and confirm beta access

Sign in to Live Assistant and confirm that your current account has beta access.

This feature is currently in beta. Membership subscriptions will be available at public launch.
Before you begin

I am ready: start translation

With the client and browser extension ready, follow these steps to turn on bilingual captions on a live page.

  1. 01

    Open Live Assistant

    Launch Immersive Translate Live Assistant and confirm that you are signed in.

    Open Live Assistant
  2. 02

    Open a live page

    In your browser, open a supported live platform and the stream you want to watch.

    Open a live page
  3. 03

    Start translation in the player

    Click the Immersive Translate icon in the player controls, choose “Start live captions,” and wait for captions to prepare.

    View supported platforms →
    Start translation in the player

Live captions are available only for streams that are currently live on supported platforms. Use standard web captions for replays, ended streams, and regular videos. Some platforms will ask you to confirm a page refresh before switching.

Supported platforms

I want supported platforms

Only streams that are currently live are supported. Once the live page is open, use the Immersive Translate entry in the player to turn on bilingual captions.

Twitch Live
Open ↗
YouTube Live
Open ↗
X Spaces
Open ↗
TikTok Live
Open ↗
Instagram Live
Open ↗
Facebook Live
Open ↗
Kick Live
Open ↗
Troubleshooting

I have a problem

First check your account, membership, and browser extension status. Here are the most common questions.

Before troubleshooting, check these four things

Signed in

Sign in to your Immersive Translate account in Live Assistant.

Membership active

Live translation requires an active membership.

Client open

Launch Live Assistant and keep it running in the background.

Extension enabled

Confirm that the extension is installed, enabled, and able to connect to the client.

I don't see the Immersive Translate icon in the player

  1. Confirm that the page is on a supported platform and the stream is currently live.
  2. Refresh the live page and confirm that the extension is enabled in the current browser.
  3. If it still does not appear, confirm that the extension can connect to the open Live Assistant.

Preparation continues or fails after I choose Start live captions

  1. Keep the live page open while captions are prepared.
  2. If the page asks to refresh, confirm it to continue switching.
  3. Try again. If it fails again, contact support.

I am watching a replay or the stream has ended

  1. Live captions work only with streams that are currently live.
  2. Use standard web captions for replays, ended streams, and regular videos.

I am signed in, but I am asked for membership

  1. Go to Account Center to check whether your account has beta access.
  2. This feature is currently in beta. Membership subscriptions will be available at public launch.

The extension is installed, but it still does not work

  1. Confirm that the extension remains enabled in the current browser, then refresh the live page.
  2. Confirm that Live Assistant is running. Contact support if it cannot connect.
Still need help? Contact support ↗