FAQ
Can I use Immersive Translate for free?
Yes, you can use Immersive Translate completely free of charge, as Immersive Translate offers the most comprehensive free package of its kind, with no restrictions on the use of any core features. And for those who wish to use DeepL, OpenAI, Claude, Gemini Translator, Immersive Translate offers a low-cost and out-of-the-box experience.
How do I use the Immersive Translate extension after installing it?
- After installation, the browser will collapse the Immersive Translate extension icon by default, so as a first step, you need to put Immersive Translate in the collapse menu in the top right corner ofbrowseras follows:
- Next, you can translate the web page, take USA Today as an example, open USA Today's English web page, right click in any area, and select [Translate webpage/Display original text] button in the menu, the web page will be displayed in bilingual form. If you like shortcuts, you can press [Alt+A] (Option+A for MacOS) to trigger the webpage translation. Another way is to click the Immersive Translate icon in your browser toolbar and then click [Translate] as follows:
- If you want to translate documents, such as PDF, Epub, subtitle files, etc., you can click the [Immersive Translate] icon in the browser toolbar and click [More].
I really like Immersive Translate and want to recommend it to friends, do you have an affiliate program?
Yes, we have an easy-to-join affiliate program that anyone can apply for here. Afterward, you will receive a unique promotional link. With this link, you can recommend immersive translation to your friends. If your friend upgrades to a Pro member of immersive translation within 60 days, you will receive a 20% promotional commission. At the same time, friends who purchase through your link can also enjoy a 5% discount on their first period.
I find the foreign language content valuable, but I don't know where to look, any recommendations?
Yes, we did find that there is more and higher-quality foreign language content on the internet. That's why we developed Immersive Translate. We have also compiled a list of high-quality English websites that you can explore for content that interests you. Additionally, you can follow individuals or topics of interest on popular foreign social media platforms for real-time information, such as Twitter, Reddit, Youtube, and so on.
Is there a limit to the number of devices that can be used at the same time?
Yes, each account can use up to 8 devices simultaneously. If you exceed this limit, the device that was logged in first will be automatically logged out. Please note that here "devices" refer to browsers.
Can I get a Chinese VAT invoice?
We use Stripe to process your payment. Stripe will send invoices and receipts to your email by default. Most companies in mainland China support using Stripe receipts as reimbursement vouchers. You can consult your financial department to find out whether you can use Stripe receipts as reimbursement vouchers. If you need a general VAT invoice, please do not place an order on the official website. You can purchase a membership in our official Taobao store. After confirming receipt, you can self-service invoices in Taobao [Order] -> [More] -> [Apply for Invoice]. Click here for detailed introduction.
Can I try it for free?
Yes, you can try it for free by selecting the free trial plan above (trial plans have usage limits compared to regular plans, please refer to the trial details). You can subscribe to the trial plan and cancel anytime before it expires without any charges. If you haven't canceled by the end of the trial period, your account will be automatically charged.
Can I get a refund?
We have different refund policies for different subscription types and account statuses. Monthly Subscription: You can request a refund within 24 hours of your initial purchase. When applying, please provide the reason for your refund request. Annual Subscription: You can request a refund within 72 hours of your initial purchase. Your application must include the reason for your refund request. Please note that requests submitted after more than 72 hours of payment will not be refunded. For both subscription types, refunds are only possible if our translation services have not been extensively used. We will assess usage on a case-by-case basis to ensure fairness and prevent abuse of our services. If you meet the criteria for a refund, our customer support will process and notify you within 7-10 business days. However, if you have previously received a refund for our services, we reserve the right to refuse additional refund requests. Refund Process: If you believe you are eligible for a refund, please contact us at support@immersivetranslate.com. Our customer service team will review your request and guide you through the refund process.
How do I unsubscribe from the service if I don't want to continue my subscription?
You can click on [Billing] on your profile page, then, on the billing page, click on [Cancel Plan] to unsubscribe.
I have other questions.
If you have any other questions, please contact our customer support at support@immersivetranslate.com or pull down to the bottom of the page to join one of our user groups, such as WeChat, QQ, etc.